Delivery Services for UK
Our deliveries are handled by Royal Mail, Parcelforce or TNT Express depending on the size of your order. All Royal Mail orders are sent via 1st Class Recorded Delivery.
All small orders will be sent via Royal Mail and larger order will be sent via Parcelforce Tracked service. We will inform you the service used along with a tracking number of your order to ensure safe delivery of all items.
Please ensure that your delivery details are correct at the time of ordering as we will not be responsible for delays or incorrect deliveries due to missing or incorrect information of the delivery details. If you feel that an error is made or would like to add extra information regarding your delivery details please email us at firstname.lastname@example.org along with your order number and the information you would like to add or change.
Guaranteed AM Delivery service will be provided by Parcelforce and only applies Monday to Friday. All deliveries, when a mobile number is provided, will be accompanied with a text messaging service that indicates a time slot for the delivery to notify the approximate time of delivery. Please note that although this is a guaranteed service Hartington Heath holds no responsibility in the event of an unforseen delay due to the courier. In such an event the full delivery fee paid will be refunded.
All orders placed before 14:00 PM will be despatched the same day and after 14:00 PM will be despatched the next working day. All orders placed on a weekend including bank holidays will be dispatched the following working day.
Please note that delivery times are estimates only and are not guaranteed, due to circumstances out of our control, which may include issues with the delivery company or such as weather related issues.
All UK mainland orders will be delivered within 1 – 2 working days from the date of despatch. If there are any issues or changes to your delivery times we will inform you immediately and ensure that you receive your order within a timely manner.
All international deliveries follow the same guidelines as UK Deliveries in regards to delivery details and the service use according the size of the order. All small deliveries will be sent via Royal Mail Tracked & Signed service and larger orders will be sent via TNT Express service.
All European orders over £150 come with Free Delivery so there are no extra charges on top of your purchases. Orders below £150 have a Standard Delivery Charge of £7.99.
International Delivery Times
Small orders outside the UK shipped via Royal Mail 1st Class service may take 3 – 7 working days depending on the region that it is being sent to. We will be happy to provide more accurate shipping times to your destination by contacting email@example.com before or after your order is placed.
Large orders outside the UK shipped via TNT Express may take 1 – 4 days depending on the region that it is being sent to. Please contact us if accurate shipping times are required. All DHL Express deliveries will be accompanied with a Tracking number which will be provided once the item has been despatched.
All UK Mainland orders over £25 come with Free Delivery so there are no extra charges on top of your purchases. Orders below £25 have a Standard Delivery Charge of £2.99.
International deliveries will be charged according to the destination and the weight of the order. Please feel free to contact us if you require any clarification regarding delivery charges.
Hartington Heath LTD will no be held responsible for any local import and customs duties charges for goods delivered outside the UK.