About UsThis website is operated by Hartington Heath Limited, registered in England and Wales under company number 08769112 and with its registered office at Unit B9-10 Down, Bounds Green Industrial Estate, Bounds Green Road, London, N11 2UD, UK. VAT Number: 217128037 The documents set out in this section govern your dealings with Hartington Heath. Please read them carefully. They do not affect your statutory rights. To contact us, please see our Get in Touch page.
Order ProcessYou have the ability to check and amend any errors before submitting your order to with Hartington Heath. Please ensure that you place the correct order at each stage of the order process. Once your order is placed you will receive an email confirmation for the acknowledgement of your order. Unless you cancel your order in accordance with our Cancellations, returns and refunds policy or unless we contact you to confirm that we are unable to accept your order for any reason, our acceptance of your order will occur automatically once the ordered item has been dispatched. At this point the contract between us will be formed. We reserve the right to reject any order for any reason and no order will be accepted until payment is received in full for all Products including any related delivery charges. Although we ensure that we update the quantities of stock regularly, all orders are subject to stock availability. If we are unable to supply any of the products that you have ordered we will inform you as quickly as possible. In the event that an out-of-stock product is part of an order and we are unable to contact you, we will send the products we have in stock, refunding the purchase price of any unavailable product where payment has already been made. All goods shall remain in the sole ownership of Hartington Heath LTD (the vendor) until such times as all monies payable have been received by the vendor.
How to make PaymentThere are 2 ways payment can be made on our website, which include debit or credit card and PayPal. The following cards are accepted: Visa and Mastercard credit cards and Maestro, Delta and Visa Electron debit cards. You are also able to make your payment by using your PayPal account. Payment for products, which include any delivery charges, will be debited from your payment method at the time of placing your order. This does not mean that your order has been accepted as stated on our Order Process Policy and, if for any reason, your order is not accepted or we are unable to fulfil your order a full refund will be issued.
Price of Products and Customer ResponsibilitiesWe update our prices on our site regularly and try to ensure that all products are priced correctly. However, due to the large number of items on our site it is possible that, even with regular checks on the price of our products, some of the items may be priced incorrectly. We would confirm the price of the product of an order and an error is discovered in the price of any of the ordered items we would contact you immediately to give you the option of continuing with your purchase with the correct price or cancelling your order. In such event, we will not process your order until we are instructed by you. If we are unable to contact you with the details you have provided we reserve the right to cancel the order and notify you in writing. Prices are subject to change without notice. All orders are subject to availability. We reserve the right to refuse to accept any order where there is a material error in the description of the goods or the advertised prices. Whilst every effort is made to display as accurately as possible the colour of our goods, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the goods on delivery. If in doubt you are advised to examine a product in store before placing your order. The customer undertakes to accept responsibility for providing safe and sufficient storage facilities for the goods and will indemnify the vendor against any losses, damages or costs arising out of a breach of this condition.
Delivery TermsFor full details please visit our Delivery Policy page. All quoted delivery times and dates are estimates and although we will ensure that all efforts are made to meet our delivery quotes we will not be responsible if we are unable to do so. Certain unexpected circumstances may effect delivery times and if a delay to your delivery time and date occurs arising from us we will contact you with the contact information provided from you and give you the option to either wait for the products or cancel your order for a full refund. If you would like to place a bulk order for items with low quantities we will provide an estimated time of delivery which can be subject to change due to unforeseen circumstances. In such cases we will contact you with an update on the progress of your order and provide further information. We strongly advise that you do not book trades persons or fitters until your order has been delivered and checked by you for any errors. We cannot be held responsible for any third-party costs or charges which you incur due to a delayed or non-delivered order, or orders that have not been checked on delivery. We are not able to process orders or deliver on UK Bank Holidays and Sundays. Due to security reasons and to for your protection all first time orders using a credit/debit card placed online or by phone will need to be delivered to the registered address of the cardholder. Subsequent orders can be made to an alternative address upon the success of the first order. We can, at our discretion, deliver to an alternative address during the first order as long as the change in address is given to us in writing. All deliveries must be received and signed for by a person over the age of 18. The relevant delivery company used will leave notification of attempted delivery if no-one is available. In the event of an item being re-delivered back to us due to incorrect delivery details or items not arranged for re-delivery we may cancel the order and refund your money, excluding any delivery charges. Risk of loss and damage in the Products will pass to you on the date when the Products are delivered or on the date on which we make our first attempt to deliver them to you. Damaged/Lost Goods – Where goods are delivered to or received by the customer damaged or there is a shortfall, the vendor must be notified within 14 days in order for replacement goods to be re-sent free of charge. No such claim will be accepted outside of this time limit. Any such re-delivery is subject to the provision by you of such proof of damage or shortfall as we may reasonably require.
Returns and RefundsPlease read our Returns & Refunds Policy for further information.
Products which are no longer neededYou can return any unused products in its original condition within 30 Days of delivery if the item is no longer required or needed.
Cancellation RightsYou can cancel any order and receive a full refund by completing the cancellation form or emailing us directly at firstname.lastname@example.org including your order number and the details of the cancellation before the product is despatched or within 14 days starting from the item being delivered to you. Refunds will be paid to the payment card/PayPal account used at the time of the order and will be made within 1 – 2 days after our receipt of the returned products. We are permitted to reduce the amount of the total refund if the returned product has been handled in a manner that is less than acceptable such as damage to the product. Please note that if you cancel an order after the Product has been delivered, you will be responsible for returning the Product to us at your cost and within 14 days of the cancellation of your order.
How to Return a ProductIf you wish to return a Product after it has been delivered, you will be responsible for returning the Product to us at your cost by either bringing the goods to our store or via arranging your courier service. All refunds for returned Products will be processed within 2 – 3 days and will be made to the account used to purchase the product.
Faulty or Damaged ProductsIn the unlikely event that a delivered product is faulty or damaged, we will exchange it or provide you with a refund, as long as we are notified of the product’s fault within 30 days of it being delivered to you. You can choose to return faulty or defective Products to our store with proof of purchase or alternatively send it back to us via courier. We reserve the right to reimburse you the cost of a recorded delivery fee incurred if the fault is found to be a manufacturing error if the fault has been notified within 30 days of if being delivered to you
WarrantyAll products come with a 2 Years Manufacturer’s Warranty. If an item is suspected of being faulty within 2 Years from the date of purchase please contact our technical team at email@example.com so that they may assist you with the next steps to take regarding the fault and if necessary the replacement of your product. If the product is found to be faulty, provided that the fault is not caused by you, a replacement product will be sent to you within 3 – 4 working days from the date we receive the item. In all cases an identical product will be sent, however if the item is discontinued we will send out a similar product with matching specifications. The following damages to any product due to the following reasons will void the Warranty effective immediately;
- Incorrect Ingress Protection of any Light, Switch or Socket
- Water damage due to incorrect use or Ingress Protection
- Use of a product outside of its manufactured intent
- Damage due to incorrect installation
- Accidental Damage
LiabilityExcept for the terms set out in our Returns & Refunds Policy, if any product which we supply is proven to be damaged or defective we will either repair or replace the product or offer a refund less a fair amount on the condition of the product. Where we are unable to perform our obligations under the Contract due to matters outside of our control or if we supply a product that is damaged or defective we will not in any circumstances accept liability for any claim to recover loss of profits or any special or indirect loss, damage or expense. Nothing in these conditions excludes or limits in any way our liability for: 1) death or personal injury caused by our negligence; 2) fraud or fraudulent misrepresentation; or 3) any matter for which it would be illegal for us to exclude or attempt to exclude our liability. As a customer you may have additional legal rights in relation to products that are faulty or not as described and nothing in these Terms affects these rights. Further advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights. Any information, whether verbal or in writing of any kind (including on our website), is for guidance only and is given in good faith but without warranty, since skill of application and site conditions are beyond our control. In any event we do not accept any liability whatsoever for the performance or non-performance of any goods beyond the value of those goods (for example, we shall not be liable in respect of wasted time or additional costs incurred by any person such as labour or scaffolding costs nor shall we be liable in respect of any alleged consequential losses of any person). As a responsible retailer, we are aware that children can incorrectly use certain products. We do not knowingly sell to minors and orders may only be placed by persons aged 18 or over.
Collection of GoodsAll goods, which are to be collected, must be collected within three months of order, failing which they shall be deemed to become our property and may be returned to stock or disposed of.
These terms and conditions and any claims (of any nature including contractual and non contractual claims) arising in relation to goods ordered or supplied shall in all respects be governed by English Law and any dispute arising under or in connection with the foregoing shall be for the exclusive jurisdiction of the English Courts. We reserve the right to change these terms and conditions from time to time and you should refer to them each time you place an order. Please address any comments or complaints to: Hartington Heath LTD, Customer Services, Unit B9-10 Down, Bounds Green IND Estate, Bounds Bounds Green Road, London N11 2UD, Registered in England No. 8769112. VAT Number: 217128037