Informativa sulle spedizioni
Delivery Services for United Kingdom
Our deliveries are handled by Royal Mail, UPS or DPD depending on the size of your order. All Royal Mail orders are sent via Tracked 24 Service.
All small orders will be sent via Royal Mail and larger order will be sent via UPS Tracked service. We will inform you the service used along with a tracking number of your order to ensure safe delivery of all items.
Please ensure that your delivery details are correct at the time of ordering as we will not be responsible for delays or incorrect deliveries due to missing or incorrect information of the delivery details. If you feel that an error is made or would like to add extra information regarding your delivery details please email use sales@ilumos.com along with your order number and the information you would like to add or change.
AM Delivery service will be provided by UPS and only applies Monday to Friday. All deliveries, when a mobile number is provided, will be accompanied with a text messaging service that indicates a time slot for the delivery to notify the approximate time of delivery. Please note that although this is a guaranteed service I Lumos - Adaptive holds no responsibility in the event of an unforeseen delay due to the courier. In such an event the full delivery fee paid will be refunded.
Order Handling Times
The handling time for order fulfillment is 1 - 2 working days (Monday to Friday).
All orders placed before 2 PM (GMT) will be dispatched the same day and after 2 PM will be dispatched the next working day. All orders placed on a weekend including bank holidays will be dispatched the following working day.
Please note that delivery times are estimates only and are not guaranteed, due to circumstances out of our control, which may include issues with the delivery company or such as weather-related issues.
Order Delivery Times
All UK mainland orders will be delivered within 2 - 4 working days (Monday to Friday) from the date of dispatch and depending on the delivery service chosen. If there are any issues or changes to your delivery times we will inform you immediately and ensure that you receive your order within a timely manner. We also offer a Next Working Day, Next Working Day AM and Saturday delivery services.
Delivery Costs
All UK Mainland orders over £50 come with Free Delivery so there are no extra charges on top of your purchases. Orders below £50 have a Standard Delivery Charge of £2.99.
Next Working Day Delivery fee is £5.99, Next Working Day AM Delivery fee is £8.99 and Saturday Delivery fee is £8.99
I Lumos - Adaptive will no be held responsible for any local import and customs duties charges for goods delivered outside the UK.